Since yesterday, Monday, 11.11.2024 16:30h there has been a problem concerning the central file system AFS.

Therefore the login to some central Linux systems (e.g. bastion.desy.de) is not possible for the affected accounts. In addition, access to the AFS user directories of these accounts as well as to some AFS group directories is not possible.

We have listed affected accounts here:
https://it.desy.de/services/uco/news/afs___stoerung___betroffene_user/index_eng.html

Our colleagues are working with the highest priority to restore the service

Trouble caused by: Backend fault prevented server accessibility, rework required

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As of yesterday, Monday 4.11.2024, 15.00 h the REST-API of the XWiki service is now only accessible via the internal network. This means that access is only possible via a direct intranet connection or via VPN/SSH tunnel.

(The REST API (Representational State Transfer - Application Programming Interface) enables standardized communication and data exchange in the XWiki system).

Please note that due to the restriction, access to information or saving changes may be limited. Check availability via VPN/SSH before making major edits.


Trouble caused by: Possible Security Leak

Since today, Dienstag, 30.1.2024, 10:00h the connection to https://rdsweb.desy.de is disrupted, therefore no connections to central machines can be established. To establish a connection to the machines, please use the Remote Desktop Client. More information see: https://it.desy.de/services/uco/documentation/external_access/index_eng.html

We are working on a solution to the problem.



Trouble caused by: Not known

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On Tuesday, 3.12.2024 from 08:00 h until 09:00 h, the messaging service Mattermost (https://chat.desy.de) will not be available due to maintenance work.

After completing the work, a reload or restart of the browser or client is necessary.

Users will be notified via the Mattermost banner in the application from Thursday, 02 December 2024.

Maintenance caused by: Updates and infrastructure maintenance

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On Thursday, 21/11/2024, from 8:00 a.m. to 6:00 p.m maintenance work will be carried out on the central e-mail service (https://mail.desy.de).

During the maintenance period, there will be longer interruptions to access via the web interface. Access with Outlook or Thunderbird will only be possible to a limited extent. Shared folders and calendars may not be accessible.

When composing e-mails, please regularly save the current status in the drafts folder to avoid data loss.


Maintenance caused by: Update of Zimbra to the latest version

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On Friday, 15.11.2024, the monthly Windows Updates will be released. Please install them on your DESY Windows devices as soon as possible to ensure that they are up-to-date and secure.

To do this, connect your Windows device to the internal DESY network after the updates have been released. Use VPN if you are extern. When prompted or at the end of the day, restart or shut down your Windows device.

On Wednesday, 20.11.2024 from 17 - 20h it is not possible to guarantee trouble-free operation in the Windows environment. This is due to regular maintenance work on the central Windows servers.

It is recommended to log off or shut down DESY Windows devices on Wednesday before the maintenance starts. You should also log off from public Windows systems (terminal servers) beforehand.

Maintenance caused by: The monthly maintenance work on the appropriate central computers. This requires only in the most unfavourable case the entire period of 3 resp. 2 hours

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Regular Maintenance Slot: TSM (ADSM) backup server

Time: each Tuesday, 12:00 pm - 8:30 pm
Systems: all

Impact: The TSM backup servers will be partly down. It will not be possible to restore files on the central Unix or Windows systems from backups made by the TSM.

An apology must be made in advance: It is always possible that things do not work as planned. Therefore the given ending times may not be kept as promised.

Maintenance caused by: Update of the Service

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Currently we observe problems when editing web sites using the Atlassian Wiki Tool Confluence (https://confluence.desy.de). This means, if a page is saved you won't get the same page later again but some random previous version of it, so changes are lost.

Therefore, please check the page content of a revised version with the content of the updated version before you save the page.

We are working on a solution to this problem together with the manufacturer.

Caused by; A bug of the collaborative editing in the Atlassian Wiki tool Confluence

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On Monday, 02.12.2024, the forwarding of https://mattermost.desy.de will be removed.

The Mattermost messaging service will then only be accessed via https://chat.desy.de.

Users will be notified via the Mattermost banner in the application from Thursday, 28 November 2024.

Reason:
Misbehaviour of the software if https://chat.desy.de is not used.
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Access to commercial channels and software repositories of Anaconda Inc. has been blocked DESY-wide with immediate effect.

Anaconda Inc. meanwhile considers research institutions like DESY as commercial users, for which corresponding usage fees apply. To prevent accidental use of non-free services it has been decided to block access to the Anaconda Inc. repositories (repo.anaconda.com) from the DESY network with immediate effect.

Existing conda environments and the Windows DSM installations will not be affected. Access to conda-forge and all other free channels hosted on anaconda.org will still be possible. Only the access to the non-free anaconda channels and download of the Anaconda Inc. provided installers (anaconda, miniconda) will not be possible anymore. We recommend to use miniforge (https://github.com/conda-forge/miniforge) instead.

Please get in touch with UCO (uco@desy.de) in the very unlikely case of problems due to the blocking of the commercial anaconda channels.
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As already announced on 10.04.2024 and 10.09.2024, for security reasons, the additional protection of separate mail and calendar programs will be mandatory from ___24.09.2024___.

In order to be able to continue working with Outlook, Thunderbird or smartphone apps after 23.09.2024, please proceed as described in the following instructions:

https://it.desy.de/services/mfa/e_mail_programs/setup

For users who do not use e-mail programs, but only the website
https://mail.desy.de, nothing will change.

If you have any questions, please contact the IT helpdesk at any time
(e-mail: uco@desy.de / Tel. 5005).

UCO-Team
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Discontinuation Jira
--------------------
(This information has already been sent directly to all Jira users on 27.02.2024.)
As of Tuesday 05.03.2024, the Atlassian Tool Jira will be set to read-only mode, therefore changes can no longer be made after this date. Access to these services is already only possible via the internal network.
The service will be switched off completely at the end of May. Temporary continued operation in read-only mode is conditional on any security vulnerabilities becoming known, which could necessitate a short-term shutdown in consultation with D4.
Therefore, please make sure that you migrate the data you need from Jira as soon as possible.
For the software issue tracking tool Jira, please use GitLab in the future: Service Website: https://gitlab.desy.de
Information: https://it.desy.de/services/gitlab_software_management
If you need support with data migration to GitLab, please contact gitlab.service@desy.de.
If you have any questions, please contact the central IT helpdesk (Tel: 5005, e-mail: uco@desy.de).